1. Shipping Information
- All orders are processed within 2–5 business days (excluding weekends and holidays). Delivery Time = Processing Time 2–5 days + Shipping Time.
- Orders can be cancelled or modified within 4 hours after being placed.
- The above time frame applies to standard shipping methods.
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates & Delivery Estimates
We offer worldwide shipping with estimated delivery times as follows:
| Region |
Estimated Delivery Time |
| United States |
7–14 business days |
| Canada |
10–20 business days |
| Europe |
10–20 business days |
| Australia |
10–20 business days |
| Other Regions |
15–30 business days |
Please note:
- More than 97% of packages will arrive on schedule. However, there may be occasional delays caused by severe weather, customs inspections, or incorrect shipping information. Don’t hesitate to contact us if this happens.
- If you’d like to request express shipping, please contact our Modify or Cancel Order Center.
- For modification orders, production time may be extended by 1–2 days.
- For deliveries to P.O. boxes, please ensure your address includes a full 4- or 5-digit ZIP code.
- Tracking information will be sent to your email once your order is ready for dispatch.
- Please ensure all delivery information is correct. Incomplete or incorrect details may cause shipping delays or return-to-sender issues. Customs clearance can also result in additional delays.
- Be sure to provide your full and accurate address. Packages returned to us due to incomplete addresses cannot be re-shipped without additional postage fees.
Most packages (97%) arrive on time. Orders sometimes arrive later than estimated due to:
- Incorrect or incomplete address
- Missing apartment, building, or floor number
- Severe weather conditions
- International customs inspections
If your package does not arrive within the estimated timeframe, we will offer a RESEND or REFUND upon your request. Please email us at support@thercraftsstore.com and we’ll make it right!
3. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order using the link provided in your shipping confirmation email.
4. Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees.
- These charges are determined by your country’s customs policies and are the customer’s responsibility.
- We recommend checking with your local customs office for details before placing your order.
5. Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
- Certain remote areas may experience longer delivery times.
6. Lost, Stolen, or Damaged Packages
-
The R Crafts Store is not responsible for lost or stolen packages once marked as delivered.
- If your package is lost during transit, please contact us at support@thercraftsstore.com for assistance.
- If your package arrives damaged, please contact us within 48 hours with photos of the damage so we can assist with a replacement or refund.
7. Contact Us
If you have any questions about shipping, please reach out to us at support@thercraftsstore.com.
